Validation and evaluation of records in accordance with the defined Problem management process, To monitor, track and review records and ensure any issues are escalated. To validate the closure of all Problem records. Day to day management of the Problem Management process. Proactively looking for improvements to infrastructure to improve operability and reduce costs. Point of contact for general problem management issues within the support community. Understands the basic concepts and benefits of the technology strategy. Aware of new information technology platforms and technologies. Familiar with companyâs stated technology practices and direction and major IT initiatives and key issues. Can identify and interpret key policies, standards and procedures affecting own area.

Validation and evaluation of records in accordance with the defined Change management process, To monitor, track and review records and ensure any issues are escalated. To validate the closure of all Change records. Day to day management of the Change Management process. Proactively looking for improvements to infrastructure to improve operability and reduce costs. Point of contact for general problem management issues within the support community. Understands the basic concepts and benefits of the technology strategy. Aware of new information technology platforms and technologies. Familiar with companyâs stated technology practices and direction and major IT initiatives and key issues. Can identify and interpret key policies, standards and procedures affecting own area.

Managing and ensuring successful end to end deliveries in the assigned projects, while complying with the organizational quality standards and goals, Project planning and execution, Team management, mentoring and assessment, Pre sales support

Domain subsets like SUN HW, Oracle, C/C++, UNIX, Knowledge of INAP, SS7 stacks, CAMEL, UNIX, Solaris, SIGTRAN, Oracle, Veritas, Volume manager, Clustering, MySql, Oracle, Java, prepaid charging solutions and associated solutions like Multi-mediation, billing applications, middleware, provisioning, etc.

Domain subsets like SUN HW, Oracle, C/C++, UNIX, Knowledge of INAP, SS7 stacks, CAMEL, UNIX, Solaris, SIGTRAN, Oracle, Veritas, Volume manager, Clustering, MySql, Oracle, Java, prepaid charging solutions and associated solutions like Multi-mediation, billing applications, middleware, provisioning, etc.